terms and conditions.
Purchases
Refunds, account credit or transfer of credit are only offered in select circumstances and at the discretion of the Go Slō Studio Owner.
Payment must be made prior to booking. You must either have pre-purchased sessions in your account or pay at the time of booking in the studio.
Studio
Every client must complete the Pre-exercise Questionnaire prior to commencing the first class.
You promise to use the facilities and services (including apparatus) appropriately and safely. If you are not sure how to operate a piece of apparatus properly, please ask a staff member before you use it.
No zippers on activewear are allowed on the apparatus.
You agree to follow any reasonable direction of a member of our staff relating to health and safety or any other matter.
Please let your teacher know of any injuries or concerns prior to the class commencing.
You promise to tell us promptly if you change your address, phone number, email, bank account, and credit card information for payment or if there is a change to any other personal information relevant to your membership with us.
You agree to pay for any damage to the facilities caused by you or your guests through a willful act or negligence.
Please be punctual. We ask that you aim to arrive 10 minutes before the scheduled start of a class or 15 minutes for new clients. Entering a class that has already started is disruptive to other clients, so we ask that you do not join in if you are 10 minutes or more late.
Grip socks are compulsory for hygiene and safety reasons.
Food and drink (other that bottled water) are not permitted in the studio.
You must be at least 16 years of age to attend group classes.
Pregnant clients may participate in the Go Slō Gym for the entire pregnancy. Please talk to your teacher about appropriate programming if you are pregnant.
As a courtesy to others, mobile phones are to be turned off and not used during class.
Staff members reserve the right to restrict clients to a particular class type for safety reasons.
Bookings
All sessions at Go Slō Studio must be booked online prior to attending. They can be booked via the Wellness Living App or through Wellness Living online.
If a class if full, we offer a waitlist system that is automated to let you know via email as soon as a space becomes available. When/ if another client cancels out, the first person on the waitlist is automatically bumped into the class and will receive an email notification.
The same rules (Cancellation & No Show Policies) apply if you put yourself on the waitlist as to booking into a session. We recommend that you check your emails regularly to see if you have been moved from the waitlist into the session. You can cancel a waitlist session from your schedule just like a regular booking.
Bookings cannot be used by anyone other than that person booked into the class.
Class Passes will activate from the date of your first class.
A minimum of 2 clients are required for a group session to run. If 3 hours prior to a class starting, you are the only client booked in, the class will unfortunately be cancelled. When this occurs, you will be contacted via text, phone or email and your session returned.
No show policy
If you reserve space in a class and do not show up without cancelling online or contacting us the session will still be deducted from your account.
If you are on membership option penalties apply as per the Membership Agreement T&C’s.
Cancellation Policy
Cancellations need to be made more than 12 hours prior to your class beginning to avoid forfeiting your session. We understand that unforseen circumstances may arise, however as there are limited spaces available, we need to enforce fair and consistent standards. Cancelling a session will allow wait-listed clients to take your place in the class.
For studio session cancellations, we require 24 hours notice.
If you are on membership option penalties apply as per the Membership Agreement T&C’s.
Privacy Policy
Go Slō Studio is committed to ensuring that your information is secure. In order to prevent loss, misuse, unauthorised access, modification, disclosure, alteration, or destruction we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. However, you should keep in mind that the transmission of information over the Internet is not completely secure or error-free.
Go Slō Studio may collect the following personal information: names, addresses, email addresses, phone numbers and medical history. We collect your personal information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your personal information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonable expect such use or disclosure. You may unsubscribe from our mailing/ marketing lists at any time.
Your personal information may be disclosed in a number of circumstances including the following:
Third parties where you consent to the use or disclosure; and
Where required or authorised by law.
It is important that your personal information is up to date. We will take reasonable steps to make sure that your personal information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as possible so we can update our records.
This policy may change from time to time and is available on our website.
Personal agreement
I agree that Go Slō Studio is in no way responsible for the safekeeping of my personal belongings while I attend class. I understand that classes may be physically strenuous and that full care must be taken when receiving instructions and performing exercises. I accept that there is potential risk of personal injury, property loss or death, and I agree that neither I, my heirs, assigns or legal representatives will sue or make any other claims of any kind whatsoever against Go Slō Studio or its members for any personal injury, property damage/ loss, or wrongful death, whether caused by negligence or otherwise.
I understand that booking into a class with Go Slō Studio demonstrates that I agree with the above T&C’s.